Roanoke VA – What’s the secret to building custom homes that delight our clients? We’ve been in the custom construction business since 1999, and if we’ve learned one thing, it’s that the most powerful tool at our disposal isn’t in any builder’s tool belt – it’s strong, clear communication with the client.
At the outset, we take the time to talk through your “wish list” for your new home, the details of our building process, the timeline for the building process, and how each member of our team – from architects to electricians – will be involved in construction. We welcome your questions, and we encourage you to share your thoughts and concerns so we can help you understand exactly how we work, and so we can get pinpoint exactly what you want and need from your new home.
At KEBO, we do everything we can to keep the lines of communication open at all times. In addition to regular updates and conversations, we rely our online Client Login, to provide continuous updates about the progress of your home.
Using our Client Login, you’ll be able to check on the status of your materials, the building site, permits, architect’s designs, updated schedules, and even see current photos of the home site. We believe this is the most effective way for you to monitor progress and stay involved as your home comes into being.
If you’re currently scoping out the market and considering different builders, we recommend that you make communication the number one criteria in your decision. Your builder will be a major presence in your life for months or years to come, and it’s essential that he or she is accessible, responsive, and professional.
Does your builder listen and truly understand what you want? Does he or she explain things in enough detail and clarity? Is the architect thorough and respectful? These aren’t trivial questions – they could mean the difference between a home you’ll celebrate living in and one that isn’t quite what you’d hoped for.
